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Show Historical Data & connect external sources

Real Time Queries

With RTQ you can push historical data in real time, making it possible to display both real time and historical data in a single view.

Enrich your data with WFM schedules and forecasts or data from any other external source, show trends and patterns, and make operational decisions based on collected data

  • Real Time
  • WFM Data
  • External Data

Display
historical data

Combine historical and real time data in a single view.

Historical data
available in real time

As changes to the historical data occur, clients devices are updated automatically.

Combine or run
separately

RTQ and RTS are separate modules that can push data to a single client.

Real Time Queries

Your data available when you need it

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Intraday Data

Plot your database updates in real time, or at regular intervals.

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All Time Frames

Compare data collected over different time frames.

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Workforce Management

Display schedules, forecasts, real time adherence & more.

Easily Compare data

Tap, zoom, and select

Define and select the data you want to compare, giving you the clarity you want.

  • See correlations and trends
  • Easily show and hide data
  • Pinch to change time frames
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RTQ combined with RTSexample

Enhance widgets with historical data to give you more insights into trends.

  • Display daily progress
  • Show best or worst moments
  • Compare dates & data
  • Unlimited opportunities
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RTQ standalone appexample

Enhance widgets with historical data to give you more insights into trends.

  • Display daily progress
  • Show best or worst moments
  • Compare dates & data
  • Unlimited opportunities

Looking for a specific integration?
Contact us for possibilities!

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Browser based

RTQ is fully browser based. Leaves NO footprint. It supports all browsers.

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manage traffic

With RTQ it is easy to manage all your traffic. Easy for the manager, supervisor and agents.

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Future proof

RTQ is built using the latest technologies and is fully HTML5 compliant.

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API: build your own

With the Prime Contact API you can integrate RTQ data into your own web pages.

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Scalability and redundancy

You can run RTQ on one or multiple systems. It supports High Availability.

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big data

Don't just show numbers. Visualize big data in an efficient and ergonomic way.

ORder RTQ today

Start improving your contact center tomorrow