Contact Center Statistics in real time

on Any device, at Any time, Anywhere

  • Real time
  • Flexible
  • Clear insights
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RTS gives insight from a
business point of view.

  • Based on your needs
  • Key data first
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RTS is real time

When the situation changes, you'll be
the first to know

  • Steering metrics
  • View the real situation
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Enjoy the power
of RTS
in any language

  • Your language
  • Your character-sets
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Key features of RTS

  • Any device
  • Real time
  • Clear insights
  • Flexible
  • Manage traffic
  • Browser based
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RTq is the Historical data addition to RTS

Historical data

  • Minutes, hours, days, weeks, months & years
  • Workforce management
  • Predictions
  • Trends

Combine sources

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Any deviceOld vs NewReal time dataMultilingualRTSRTQ
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Real Time Stats

Work anywhere while staying up to date with your contact center's performance. Freedom, clarity, insight... everywhere... always.

Discover RTS now
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Real Time Queries

Harvest the power of your historical data by combining information from one or more database sources with real time metrics.

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The right tool for every user

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Manager

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Supervisor

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Agent

We understand that different users have different needs. RTS server can provide the information & technology to meet those needs.

RTS gives us control and oversight over our Contact Center activities at any time. Thanks to the modern look & feel and the great functionality we are able to provide transparency and deliver insights for colleagues in the entire organisation

Dennis Kornet, Head of Subdomain CCC&Branches